| About
Us |
|
| Making
A Purchase |
Making
a purchase could not be easier. Just browse our Catalog,
and click on any items that you wish to buy and put
them into the shopping cart. After you have finished
your selection, click on "Checkout" and you will be
asked for a few details that we need to be able to
satisfy the order. We accept credit card payment.
We accept Visa, Visa Delta, Mastercard, Solo and Switch.
All prices include VAT and delivery charges(where
applicable). |
| Cancellation
Rights |
You
have 7 days from receipt of goods to cancel your order
without reason (Consumer Protection (Distance Selling)
Regulations 2000) You will be responsible for the
cost of return and safe return of any product purchased
after which a refund of the purchase price will be
made in full, unless the goods have been mis-used,
opened, or are in a condition that warrants the product
non-saleable. |
| Complaints |
In
the event that you need to make a complaint about
our service and/or product/s, just make contact with
us in anyway convenient to you. We will acknowledge
your complaint within 48 hours and you will be appointed
a specific contact who will follow your complaint
through to its conclusion. Our standard guarantees
apply to complaints and our internal policies do not
affect your statutory rights as a consumer. |
| Shipping
And Handling |
All
orders possible are shipped daily. We offer FREE
UK DELIVERY using 2nd class mail with an optional
upgrade to 1st Class delivery if required for 99p.
27/02/04 - Due to constant
non-delivery problems we have ceased shipping to ALL
INTERNATIONAL destinations. We apologise for any inconvenience
this may cause. |
| Delivery
Schedule |
We
understand that delivery time is of the utmost importance.
All our orders are shipped daily using 1st/2nd class
royal mail which ensures 1-3 days delivery for UK
orders. In the event of an item being out of stock
we will notify you immediately with an expected delivery
time. If you have paid the upgrade to 1st Class mail
and we are unable to ship your order 'same-day' you
will not be charged the upgrade amount, but your order
will be sent 1st Class as soon as it is possible.
Same day despatch applies to orders placed before
3.30pm each week day (Saturday and Sunday: no
post). |
| Back
Orders |
If
your item is not in stock, we will back order for
you. You will always be emailed with the option to
cancel your order if you would rather not wait. |
| Credit
Card Security |
We
use an 128-bit SSL encryption system to ensure transmission
of sensitive information such as credit card numbers
is total secure. Please see our specific page on Credit
Card security for more details of this. You can go
directly there be clicking on this
link. |
| Guarantee |
We
guarantee your satisfaction. All products are fully
guaranteed against defects on a replacement or refund
basis. |
| Reaching
Us |
|
| Privacy
Policy |
|
| Statutory
Rights |
The
above does not affect your statutory rights as a consumer. |
